If you have any questions about your order or our products, feel free to contact us.
Customer Support Email: xueweichen309@gmail.com
We usually reply within 24 hours.
Please include your order number in the email so we can assist you faster.
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FAQ
If you have purchased the Order Packaging Video, we will create a dedicated packaging video for your order.
Please allow up to 10 days for editing and processing before the video is delivered.
Orders are processed in sequence and are typically shipped within 1–3 business days.
During periods of high demand, processing times may be slightly extended. For orders including a packaging video, shipping usually occurs within 3–7 business days.
Tracking details will be provided once your order has been dispatched.
Estimated delivery time is 5–15 business days after shipment, depending on the destination.
International orders may require customs clearance. If necessary, the carrier may contact you for additional information.
As most items are custom or randomly selected, returns or refunds are not supported unless there is a confirmed quality issue.
All products are inspected prior to shipment to ensure quality standards.
We ship to most countries worldwide.
However, certain regions may be temporarily unavailable due to logistics restrictions or local regulations. Please contact us if you would like to confirm availability before ordering.
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